At Logic, we solve retail problems. What sets us apart is our approach: we apply a consumer-centric lens towards solving business problems through retail systems integration. We work alongside retailers to gain the ability and insights needed to react quickly to changing customer behaviors and other business challenges.
As part of the Logic Sales and Go-To-Market Team, the Managed Service Client Engagement Leader drives results for Managed and DevOps Services for some of the most recognized retailers in the world. You will partner with current and future clients to solve complex business problems and provide best-in-class advice on solution support. Our client engagement team strives to develop lasting relationships through quality product delivery.
Duties and Responsibilities
Define Logic’s go-to-market strategy and core positioning for the Managed Services and DevOps line of business
Serve as a global authority for client and market interactions
Empower our team to deliver world-class experiences for our clients
Understand client needs and assess how Logic can provide solutions to close business
Oversee the development, implementation, and ongoing management of efficient processes, standard operating procedures (SOPs) and documentation with a goal of standardizing repeatable tasks for optimal service delivery
Serve as the leadership escalation point, playing the critical role of player/coach in the overall success of our Managed Services and DevOps Delivery Teams and clients
Establish and retain long-term quality customers and optimize profitability of those customers through establishment of productive, professional relationships with executives and key personnel
Create Request for Proposal (RFP) responses, Client “First Contact” Sales Decks and Statement of Work (SOW) with assistance from account management, sales, pre-sales, and delivery teams
Build and maintain appropriate opportunity pipeline to achieve sales targets, with the support from the account managers and sales team
Minimum of 10 years of industry experience in managed services sales, preferably combined also with delivery
Adept in identifying opportunities to integrate product solutions and resources to optimize client service capabilities
Ability to sell the value of managed services and DevOps solutions and methodologies and experience with retail software solutions (e.g Oracle/SAP/Manhattan/Blue Yonder)
Ability to analyze client needs accurately and articulate the Logic value proposition